How do I place an order for sign installation and/or removal?

Orders can be placed through our portal linked here. Orders can also be placed via email to thesignguysma@gmail.com, or by text at (617) 286-4418‬.

What is the turnaround time to fulfill a service request?

Normal turnaround time is two to four business days, not including holidays or delays due to inclement weather or unforeseen circumstances (e.g., any conditions outside of our control including but not limited to employee accidents, injury, vehicle breakdown, etc).  Orders outside of our service area may take up to seven business days.  Please note, the first business day is the day following when the order is placed (e.g., if an order is placed on Tuesday, the install/removal will be completed no later than the end of business on Friday).

What is the fee and what does the fee include?

The fee within our normal service area is $70.  This fee includes the installation AND removal of a white signpost. Mileage charges do apply to services areas further away from our shop in Somerville.

How long is the term that my sign can remain on the property?

Signpost installations are subject to a term of 90 days.  Following 90 days, the term may be renewed for an additional 90 day rental period with a $50 renewal payment.  If a fix/repair is necessary the renewal fee will be the original install cost. 

What color and type of posts are available?

The Sign Guys of Eastern Mass uses 4’ x 4’ x 72” PVC vinyl white signposts.  Note, black posts are available for an additional $10 fee.  We have a limited stock of tall white posts available for an additional fee.  These will be installed at the discretion of the installer if needed to have the panel above fences and/or bushes.

Will The Sign Guys of Eastern Mass store my sign panels?

Yes, we have a dedicated storage area to neatly store your panels to ensure no damage or loss.  No additional fees are charged for this service. Should the agent decide not to have their signs stored with us, it will be the agent’s responsibility to have the sign on the post after it has been installed. The agent will also be responsible to remove the sign panel prior to our removal of the post.

Where will the signpost be placed?

Unless specific instructions for the post location and directions are provided by the agent the signpost will be placed in the most visible location and direction as determined by the technician. 

What if the property owner refuses access to the property for sign installation?

The Sign Guys of MA will contact the agent in the event that we are not allowed to access the property for sign post-installation.  While the post-installation fee will not be applied, there will be a trip fee incurred.  If the post has been installed at the requested location and the homeowner, occupant and/or agent requests that we remove it after the fact (e.g., the next day), standard installation fees apply.

What fees are charged for a missing, stolen, or damaged post?

If a post is stolen, missing, or damaged, we will charge a fee for the lost post, including fees for lost solar lights, if applicable.  If re-installation is needed, standard installation fees will apply.

What are the potential liabilities for sign post-installation?

It is the agent’s responsibility to locate and identify any underground electrical wires, canine fence wires, and sprinkler systems. We do not accept any responsibility for any damage to unknown/unmarked liabilities.  Also, only our employees can remove, move, or install our equipment.  If a property owner or agent elects to make changes to the installation all liability for such action shall be the responsibility of the client.

Is Sign Guys of Eastern Mass insured?

Yes, we carry General Liability Insurance through Hanover.